This is a temporary role supporting the response to a major
incident. You'll be a consistent, trusted point of contact for a defined group
of residents, helping them access clear information, raise concerns and have
their individual needs understood during a difficult and uncertain time.
You'll take ownership of resident relationships and
follow-up actions, working closely with operational and technical teams,
customer service colleagues and partners. You'll translate complex updates into
practical information, keep residents informed as the response develops, and
make sure concerns and changing needs reach the right people. This includes
recognising where residents may need additional support and escalating issues
appropriately.
The work can be emotionally demanding. You may have repeated
conversations with people who are distressed or frustrated, while circumstances
change and answers are still emerging. You'll need to remain compassionate and
professional, be honest about what is known and what happens next, and maintain
trust even when you cannot resolve someone's concerns immediately.
Experience of providing
ongoing, direct support through comparably challenging circumstances is
essential; previous incident-response experience would be valuable but is not
essential.
In your supporting statement, please give specific examples explaining
your personal role, how you understood individual needs, maintained contact,
managed sensitive conversations and coordinated practical follow-up. We’d
particularly welcome examples showing how you combined relationship-building with
practical support through distress or significant disruption. Please leave out
names and identifying details of anyone you supported.
To find out more about the role, take a look at the job description.
Role location: Mansfield (Hybrid Working - average of 2 days per week in our Mansfield Office)
Schedule:
Application closing date: 8 November 2026
Sifting date: 9 November 2026
Interviews: w/c 16 November 2026
(If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.